HOW CAN WE HELP?

To use Millennialbet wagering services, you must create a verified account. Sign up requires completing age and identity verification. Only customers aged 18 years or older are permitted to open or operate an account.

Log in with the email address and password you registered. If you cannot get in, use "Forgot password?" on the login panel and we will email a reset link that expires after 60 minutes.

Verification confirms your identity and age against Australian requirements. Have your full name, date of birth and residential address ready; additional documents may be requested if the automated check cannot match your details.

Your account controls cover contact details, marketing preferences and responsible gambling settings, including deposit limits and time away from wagering.

Contact support to change your legal name or date of birth — those fields are locked after verification. Email, mobile and address can be updated from your account at any time.

You can close your account at any time by contacting support. Any balance is returned to a payment method in your name once outstanding wagers settle.

Millennialbet will never ask for your password. Use a password unique to this site and change it immediately if you suspect anyone else has it.

Visa and Mastercard debit, Apple Pay, Google Pay and PayID. Credit cards cannot be used for betting in Australia, and Millennialbet never extends credit.

Withdrawals are returned to the method you deposited with. Bank processing usually takes one to three business days once the withdrawal is approved.

A deposit limit caps how much you can deposit in a chosen period. Decreases apply immediately; increases wait out a seven-day cooling-off period.

All prices are fixed odds shown in decimal format. The price you accept when the bet is placed is the price your wager settles at.

Markets settle on official results. If an event is abandoned or postponed beyond the published window, affected wagers are voided and stakes returned.

Win pays if your runner finishes first. Place pays if the runner finishes within the paying positions for that field size.

If your selection is scratched, the wager is refunded. Deductions may apply to other runners in line with racing rules.

Showdown runs on its own account, balance and responsible gambling settings. Creating a Sportsbook account does not create a Showdown account.

Deposit limits, breaks and self-exclusion must be configured on each product separately.

Promotions are available to eligible customers only and are subject to published promotional terms. Offers are never available to customers who are self-excluded.

The full conditions for any live offer are published with that offer and in the Terms & Conditions.

Deposit limits, reality checks, taking a break and self-exclusion through BetStop. All are free and take effect as described on the Responsible Gambling page.

Gambling Help Online is free, confidential and available 24/7 on 1800 858 858.

Clear the cache, disable extensions and try again. If the problem persists, contact support with the device and browser you are using.

Check your bet history first — if a wager is not listed, it was not accepted. Contact support with the event name and approximate time.